Our Team

Beryl Oldham

Board Chair

Beryl Oldham has over 25 years’ experience in organisational learning and development, much of which was gained in the Royal New Zealand Navy. Since then she has held Human Resources and Organisational Learning and Development managerial positions in a number of organisations.

Beryl is passionate about measuring results and her company, Complete Learning Solutions, is NZ partner with the ROI Institute®.


Carew Hatherley

Board Member

Carew Hatherley has a background of planning and guiding ISO 9001 and ISO 27001 implementations for businesses successfully gaining Certification. An ISO Lead Auditor and Trainer, he also covers Defence Management & Military Technology. He is a Fellow of the UK Institute of Leadership & Management and a member of the NZ Institute of Directors. He is also a member of the NZ Business Excellence Foundation Advisory Board.


Jeremy Cox

Board Member

Jeremy Cox joined the NZBEF board in May 2019.  Jeremy works for the NZDF and is Director of Defence Excellence – A portfolio consisting of Organizational Excellence, Innovation and Continuous Improvement (CI) overseeing a performance excellence program across the NZDF.  

Jeremy initially trained as an Avionics Engineer in civil aviation in the UK and later emigrated to New Zealand in 2003, rapidly rising through Maintenance Management in his 25 years in the airline industry both in the UK and NZ, achieving an executive MBA and is a certified lean six sigma process improvement expert, whilst leading and managing teams of up to 450 staff in various roles to General Manager level.

In the last 13 years he has worked on numerous contracts in a variety of industries, including; Flight Simulators, Cable Manufacturing, the Canterbury District Health Board, and now at NZDF implementing large scale projects through effective project management, change management, and lean process improvement methodologies. 

Keith Philips

Board Member

Keith has previously been an Exec with Apple Computers in the UK and USA washed up on NZ shores and stumbled into his business partner at QLBS.  “I had built and sold a number of tech companies and as a Venture Capitalist needed a smarter way to assess business capability and risk.  I became a user, and owner.  I am increasingly convinced that in the technology continuum this is the life after spreadsheets”.

Dr Robin Mann

Board Member

Dr Robin Mann is Head of the Centre for Organisational Excellence Research, Massey University, New Zealand, Chairman of the Global Benchmarking Network, Co-Founder of BPIR.com Limited – a best practice website resource, Founder of the International Best Practice Competition and Organisation-Wide Innovation Award, and Founder of the TRADE Best Practice Benchmarking Methodology which was initially developed for the New Zealand Benchmarking Club. The TRADE methodology is the cornerstone of the Dubai Government Excellence Program’s “Dubai We Learn” initiative whereby Robin has overseen 35 benchmarking projects since 2015. Robin serves as a Business Excellence Advisor to many countries and has recently served as a technical coordinator for the Abu Dhabi Government Excellence Award and Mohammed bin Rashid Government Excellence Award. Dr Mann is originally from the UK where he obtained his PhD in TQM at Liverpool University in 1992. Robin is currently overseeing a research project involving 30 countries to understand how the design and deployment of business excellence initiatives impact on nation building.

Tony Stevenson

Board Member

Tony has worked with many certification bodies in more than 15 countries. He is currently Director of Training and professional development for IMAT NZ Ltd and IQM Strategies, and was Executive Director of the NZOQ (Quality New Zealand). For many years he was Country Councillor for the ASQ in New Zealand. This coupled with many International Conference papers keeps Tony active on Quality, Environment, and OSH as well as Food Safety.

Wayne Burroughs

Board Member

Wayne has a background as an executive in Defence and more recently in Government Regulatory practice organisations where he has been involved in leading and managing organisational change and projects both big and small. 

Wayne has on ongoing interest in using the Baldrige Performance Excellence framework to assess organisations and identify opportunities for improvement. He is an Associate Fellow of the NZ Business Excellence Foundation and a NZ Baldrige Qualified Examiner; and has worked with a number of New Zealand organisations in their journey toward performance excellence.

As well as filling senior leader roles in changing organisations, Wayne works as a facilitator and management consultant. He is available to facilitate strategic and business planning workshops as well as working in the area of change management and project management.

He is a qualified PRINCE2 manager, Change Management practioner, and experienced Better Business Case user. He also has a MA degree in Strategic Studies from Kings College, London.


Contact Us

New Zealand Business Excellence Foundation

PO Box 331-658 Takapuna 0740

Level 3,
81 Grafton Road,

(09) 489 8791


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