- NZBEF Welcome (5 mins)
- Group sharing on recent BE or improvement activity (approx. 15 mins, dependent on the number of people attending)
- Spotlight Presentation – Benchmarking for Best Practice, Dr Robin Mann (20 mins)
- Q&A – (10 mins)
- NZBEF Update & Discussion Points (10 mins)
Presented by Dr Robin Mann, Founder of TRADE, Chairman Global Benchmarking Network, NZBEF Board Member